AD Smith Group designs, builds, and installs AI-powered workflows for small businesses — the kind of practical automation that saves hours every week without adding headcount or complexity.
We identify the manual steps eating your team's time — intake, sorting, follow-ups — and hand them to an AI process that runs on its own.
Automation on top of a broken workflow just breaks faster. We redesign the process first, then build the AI layer to match it.
Handle more customers, orders, or cases with the same team — because the process, not the person, is doing the heavy lifting.
A sample of the kind of process work we do — built for real day-to-day operations, not demos.
A residential HVAC company was losing leads to slow callbacks. We built an AI intake process that reads inbound emails and web forms, qualifies the job, and books it directly onto the technician calendar.
A boutique accounting firm's onboarding took two weeks of back-and-forth. We designed an AI-guided intake and document-collection process that routes each new client automatically.
A small online retailer was buried in support tickets during peak season. We deployed an AI triage layer that resolves common questions instantly and routes the rest to the right person.
A multi-provider clinic had a high no-show rate. We built an AI process that sends personalized reminders, handles rescheduling, and flags at-risk appointments automatically.
AD Smith Group is a technology company that designs and builds AI-powered business processes for small businesses. We focus on the operational work that quietly consumes a team's time — intake, scheduling, follow-up, support, reporting — and rebuild it as a process an AI system can run reliably.
We're not a software vendor selling a one-size-fits-all tool. Every engagement starts with how your business actually runs today, and ends with a working process your team can trust and hand off pieces of their day to.
Our mission is simple: give small businesses the same process discipline and AI capability that used to be reserved for much larger companies.
We map your current process end to end and find where time and accuracy are being lost.
We redesign the workflow first, then decide exactly where AI should — and shouldn't — take over.
We build and install the process into the tools your team already uses, with a soft rollout.
We monitor performance and refine the process as your business changes.

Angelia leads AD Smith Group's client strategy — working directly with owners to map how their business runs today and where AI-driven process can take it.

Daryl oversees delivery — turning each process design into a working AI system, and making sure it holds up in the day-to-day of a real business.
"AD Smith Group rebuilt our intake process in a few weeks. We stopped losing leads overnight."
"They didn't just sell us software — they actually understood how our clinic runs before touching anything."
"Our support team finally has room to breathe. The AI handles the repetitive tickets and flags the real ones."
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